Anna V

Total activity 690
Last activity February 08, 2020 18:12
Member since September 06, 2019 08:18

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Followed by 3 users
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Recent activity by Anna V

Hi Aphonic, We do our best to fix the performance issues and we are still working on it. For now, please contact us at http://www.skylum.com/support and we'll be happy to help.
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- Anna V
- January 12, 2020 09:45
- 0 votes
Hi Danelle, I am sorry for your bad experience. Please check the folllowinh suggestions here: https://community.skylum.com/hc/en-us/community/posts/360006955980-Luminar-4-keeps-crashing?page=1#co...
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- Anna V
- January 12, 2020 09:38
- Edited
- -1 votes
Hi Danelle, Could you try installing NET Framework 4.8? It helped in similar cases. Here is the link: Download .NET Framework 4.8 Runtime If it doesn't help: Make sure Luminar is closed. Locate y...
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- Anna V
- January 12, 2020 09:34
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- 0 votes
Hi Kurt, Could you send us the original files that you're working with via http://www.skylum.com/support ? Here's how you can send us files: Visit https://wetransfer.com/ If it's your firs...
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- Anna V
- January 12, 2020 09:25
- Edited
- 0 votes
Hi! We will do our best to improve the performance of Luminar 4. For now, please try creating a new catalog via File > Catalog > New. If the issue remains, please contact us via http://www.skylum....
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- Anna V
- January 12, 2020 08:57
- 0 votes
Hi Peter, Ian is right. Thank you for your help and screenshots, Ian Murrell. Great shot by the way :) If we can further clarify please contact us at http://www.skylum.com/support and we'll be h...
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- Anna V
- January 12, 2020 08:38
- 0 votes
Hi Darryl, Have you tried Angela's suggestion? If the issue remains, please contact us via http://www.skylum.com/support. Please make sure to describe the issue in a detailed way and copy and past...
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- Anna V
- January 12, 2020 08:29
- 0 votes
Hi Everyone, Thank you for your feedback. We will do our best to improve the performance and speed with every update we release. Your patience in this matter is highly appreciated.
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- Anna V
- January 12, 2020 08:26
- 0 votes
Hi Guys, Thank you for your feedback! We will do our best to improve the performance with every update we release. Stay tuned!
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- Anna V
- January 12, 2020 08:21
- 0 votes
Hi Gary, Luminar 3 is a color-managed app. However, I recommend you to have an sRGB profile set in the system of your computer. Hence, the colors must be the same. If we can further clarify pleas...
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- Anna V
- January 12, 2020 08:09
- -1 votes