Helga Rowles

Official comment

1. Community
2. Luminar Neo for Windows
3. Where do I have to go to copy my extensive picture library which lives on Luminar 4 to luminar Neo ( all on windows

Hi Dennis, Please contact our support team at skylum.com/support so we can look into your issue. Please attach a screenshot of your Luminar Catalog structure to your support request.

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• Helga Rowles
• August 27, 2022 13:51
• 0 votes

Official comment

1. Community
2. Feature suggestions & requests
3. Batch export

Hi Frank - thank you for this suggestion! I will submit your request to our developers.

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• Helga Rowles
• August 27, 2022 13:48
• 0 votes

Official comment

1. Community
2. Luminar Neo for Windows
3. Fotos werden nach dem Import im Katalog nur teilweise sichtbar angezeigt

Hi Willy,This might happen with images that were located on an external drive which then was disconnected.Might this be the case?If so, please attach the drive. The images should become visible aga...

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• Helga Rowles
• August 27, 2022 13:29
• 0 votes

Official comment

1. Community
2. Luminar Neo for Mac
3. Advanced Curves - LUM vs SAT e.g.

Hi David,I'm afraid, Luminar Neo doesn't have LUM vs SAT Curve tool.The Curve tool in the Develop section only allows to adjust color channel:https://manual.skylum.com/neo/en/topic/light-tool?q=cur...

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• Helga Rowles
• August 27, 2022 06:34
• 0 votes

Official comment

1. Community
2. News & Updates
3. New pricing model frustration.

Hi Bruce, Luminar Neo is here to stay. We’ll focus on its development and keep it as our main product and our highest priority.We’re committed to improving Luminar Neo for all owners free of charge...

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• Helga Rowles
• August 27, 2022 06:23
• 0 votes

Official comment

1. Community
2. Luminar AI for Windows
3. Luminar AI wont launch

Hi Victoria, Please do the following: Right-click on the Luminar icon. Go to Properties > Compatibility. Do you have the 'Run this program in compatibility mode for: Windows 8' checkbox enabled? I...

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• Helga Rowles
• August 27, 2022 06:22
• 0 votes

Official comment

1. Community
2. Luminar AI for Windows
3. Paquete de Cielos

H Jose, First of all, please unzip the downloaded pack. On Mac, simply double-click the zipped file. On Windows, right-click the .zip file to select Extract All, and then follow the instructions. H...

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• Helga Rowles
• August 27, 2022 06:18
• 0 votes

Official comment

1. Community
2. Luminar AI for Mac
3. Luminar 4 not showing as Plug-in in PS 2022 - yes, I tried all the ways suggested.

Hi Member, We've updated Luminar 4 to run on M1 Macs vis Rosetta 2, but there won't be native M1 support. Since the app runs on M1 Macs via Rosetta 2, Photoshop should be launched via Rosetta 2 as ...

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• Helga Rowles
• August 27, 2022 06:17
• 0 votes

Official comment

1. Community
2. Luminar Neo for Windows
3. Luminar NEO stucked at export

Hi Pavol, Could you please let us know your hardware configuration? Press the Windows logo key + R. Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.  In the window that...

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• Helga Rowles
• August 09, 2022 14:08
• Edited
• 0 votes

Official comment

1. Community
2. Aurora HDR for Windows
3. How do you delete a user batch setting?

Hi Joe - you can remove a custom look from the User Aurora HDR Looks section in Collections:

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• Helga Rowles
• August 09, 2022 14:04
• 0 votes