Katherine Nelson

1. Community
2. Luminar Neo for Windows
3. Luminar Neo edits file

Hi Mark!The history of edits should be stored in your Luminar Neo Catalog folder > History.

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• Katherine Nelson
• August 06, 2022 14:25
• 0 votes

1. Community
2. Luminar Neo for Windows
3. HDR Merge not working at all

Hi Patrick Schmidt, Could you specify if you have already tried the steps mentioned by Margaret above?

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• Katherine Nelson
• August 06, 2022 14:22
• 0 votes

1. Community
2. Luminar Neo for Mac
3. Unable.to load 3D LUT 25 HALD in Neo

Hi Brooks, Thanks for sharing your video. Indeed, I understand how convenient it would be to upload a smaller file before generating a LUT. But as Margaret has mentioned, currently our software doe...

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• Katherine Nelson
• August 06, 2022 12:59
• 0 votes

1. Community
2. Luminar Neo for Windows
3. Luminar NEO - HDR

Hi Stefan, We'd be grateful if you could provide us with the original files you have added so we could reproduce the issue on our side. Here's how you can send us the files: Visit https://wetransf...

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• Katherine Nelson
• August 06, 2022 11:50
• 1 vote

1. Community
2. Aurora HDR for Windows
3. Aurora 2019

Hi! Your anti-virus software and firewall may be the issue. Please try the following: Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-d...

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• Katherine Nelson
• August 06, 2022 11:35
• 0 votes

1. Community
2. Luminar for Windows
3. Skylum site not loading properly

Hi Emilie! Please send us your Hosts file for review. The file is located here: C:\Windows\System32\drivers\etc\ Here is the video tutorial that may also be helpful: https://www.loom.com/share/8b91...

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• Katherine Nelson
• August 06, 2022 11:31
• 0 votes

1. Community
2. Luminar Neo for Mac
3. Neo 1.2.0 crashed - edits lost

Hi! Please try the following steps: Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear. Select a back...

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• Katherine Nelson
• August 06, 2022 11:28
• 0 votes

1. Community
2. Luminar Neo for Mac
3. Cannot click in catalog mode

Hi! Could you try to create a new Catalog, add same 20 images there and check if the issue remains? Simply click File>Catalog>New.

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• Katherine Nelson
• July 21, 2022 16:36
• 0 votes

1. Community
2. Luminar Neo for Windows
3. Error when installing NEO or AI. Not enough free disk space

Hi Hector! I am sorry to hear you have encountered this issue. As far as I can see, you have tried to launch the alternative installer on a different drive. Could you kindly try to run the .msi ins...

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• Katherine Nelson
• July 21, 2022 16:24
• 0 votes

1. Community
2. Luminar for Windows
3. How to use Luminar 4 on my PC and Notebook?

Hi Armin Fuchs, Please kindly reach out to us via https://skylum.com/support so we could provide you with the possible solutions. Thanks in advance.

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• Katherine Nelson
• July 21, 2022 16:18
• 0 votes