Kate Williams
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Activity overview
Latest activity by Kate Williams-
Kate Williams commented,
Hi Ewa, Would you please contact our support team at https://skylum.com/support ? We'll check your account and straighten everything out for you.
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Kate Williams commented,
Thanks! It looks like that post got lost somehow. I'm very sorry about that - I've just replied to it.
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Kate Williams commented,
Hi there - You can click on the circle with three dots button and choose Get Transfer link option: Then, paste this link into your support request at https://skylum.com/support Alternatively, you...
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Kate Williams commented,
Hi Philip, Please note that Luminar 4 and Aurora HDR aren't compatible with the M1 chip and run via Rosetta 2: https://support.apple.com/en-us/HT211861 I'm afraid there are no plans to optimize the...
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Kate Williams commented,
Hi Mark, Portrait Background Removal AI works only with images where there are people. If they aren't detected by the tool, please send the original image file to our support team at https://skyl...
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Kate Williams commented,
Hi, Please note that masking is available in 'Develop' tool, but not in Develop RAW. If you apply another tool to your RAW image first and then switch to the Develop tool, the Masking will appear....
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Kate Williams commented,
Hi Stefano - In Luminar Neo, you can blur the background behind portraits using Bokeh AI. Besides, you can move both the Structure AI and Details sliders to the left to remove detail. You can the...
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Kate Williams commented,
Hi Paul, Please try restoring from backup: Make sure Luminar is closed. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom lo...
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Kate Williams commented,
Hi Kevan - Could you please also specify which exact tools are applied in Luminar Neo?
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Kate Williams commented,
Hi Michael, That's also a known issue that's under investigation right now. Our specialists are currently looking for the solution, and we'll ship it as soon as it's available.