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Kate Williams

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Activity overview

Latest activity by Kate Williams
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    Kate Williams commented,

    1. Community
    2. Aurora HDR for Mac
    3. Images coming out dark

    Hi Lee, It seems that the problematic areas in the brackets you're using have no necessary data so Aurora can't fix it. To verify that as well as to come up with the best solution for you, please s...

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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. Luminar 3 is extremely slow! Not usable for me.

    Hi Stefan, Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and ...

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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. Activation issue

    Hi Alfred, Could you, please restart the app? There should appear a screen where you need to click Activate buttonhttp://prntscr.com/o4bqhz  Then you’ll be able to put in your email and license key...

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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. L3 update and full installer dont work

    Hi, Thank you so much for sharing this solution with us!  I've already shared this suggestion with our QA team and, according to them, it may be a very helpful workaround, indeed.  We'll test it on...

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    Kate Williams commented,

    1. Community
    2. Luminar for Mac
    3. Luminar 3 won't complete installation

    Hi Robin,  Please try reinstalling the app in the following way: delete the app with AppCleaner. Download AppCleaner from here:http://www.freemacsoft.net/appcleaner  Ensure that there's no Luminar...

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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. lost edits and renaming photos

    Hi Sandra, Yes, the edits must've been lost due to renaming the photos. The best practice would be to rename photos while Luminar 3 is running so that the app could pick up the changes. Otherwise, ...

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    Kate Williams commented,

    1. Community
    2. Other Skylum software
    3. Focus Support

    Hi Peter, Please refer to my reply to your post here: https://community.skylum.com/hc/en-us/community/posts/360049707151-Focus-CK-Support   

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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. everything will be lost, like tears in the rain

    Hi Carlos, 1. We need to diagnose what is causing the error. As any files on your computer, C++ Redistributables may get corrupted, so even if they were previously installed, we need to ensure that...

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    Kate Williams commented,

    1. Community
    2. Luminar for Mac
    3. CR3 support

    Hi Serge, Our developers are doing their best to implement the support of .CR3 file format in the nearest future. Unfortunately, the documentation on this file format is not publicly available, so ...

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    Kate Williams commented,

    1. Community
    2. Luminar for Mac
    3. Focus CK Support

    Hi Peter, At this time, indeed, there's no dedicated tool that will produce the exact same effect as Focus CK. We've let our engineering team know about this feature request, so it might be added i...