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Kate Williams

  • Total activity 2441
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Activity overview

Latest activity by Kate Williams
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    Kate Williams commented,

    Hi Rajendra,As far as I can see, you own Luminar Neo + a free HDR Merge. Thus, if you're looking to purchase extensions, you need to visit this link: http://skylum.com/checkout/luminar-neo/sub-offe...

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    Kate Williams commented,

    Hi Member, I'm afraid this camera isn't supported by Aurora HDR.  Could you please try to install Adobe DNG Converter and convert your RAW files to DNG file format (which is supported by Aurora)? P...

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    Kate Williams commented,

    Hi Veronika, Could you please send us event logs at support@skylum.com? Our German-speaking agents will gladly help you fix this crash.  Here's how you can collect the logs: Reproduce the issue.  ...

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    Kate Williams commented,

    Thanks, Bob! We'll be looking forward to hearing back from you.  If the Walmart building in your photo was quite large, then perhaps, the Clone tool would be a better choice indeed. Erase usually w...

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    Kate Williams commented,

    Hi Martin, You can also try to download the full installer: https://downloads.skylum.com/luminarneo/mac/Mac_Luminar_Neo.dmg (in this case, however, it may take some time to download the installer i...

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    Kate Williams commented,

    Hi Tom, Could you please show me a screenshot of which exact color controls you're referring to? As for the separate B&W tool, this isn't on our most recent roadmap since we have some larger projec...

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    Kate Williams commented,

    Hi David, There's a known issue that the time it takes to send the photo back to Photoshop (particularly after Noiseless AI or Erase edits (Power Line Removal, Dust Spot Removal or Erase itself) is...

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    Kate Williams commented,

    Hi Bruce,  Please share the purchase receipt with our support team at http://skylum.com/support  My colleagues will gladly locate your purchase and link it to your account. 

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    Kate Williams commented,

    Hi Gordon, HDR Merge is an extension that's built into Luminar Neo, so the requirements for it are the same as for Luminar Neo: https://manual.skylum.com/neo/en/topic/system-requirements  In terms ...

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    Kate Williams commented,

    Hi Chao, Let's check this case with our support team. Could you please send us the original photo you're working with at https://skylum.com/support ? Here's how you can send us the files: Visit ht...