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Kate Williams

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Activity overview

Latest activity by Kate Williams
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Mac
    3. Extantion Price

    Hi Rajendra,As far as I can see, you own Luminar Neo + a free HDR Merge. Thus, if you're looking to purchase extensions, you need to visit this link: http://skylum.com/checkout/luminar-neo/sub-offe...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Aurora HDR for Mac
    3. oversaturated of red on all imagines

    Hi Member, I'm afraid this camera isn't supported by Aurora HDR.  Could you please try to install Adobe DNG Converter and convert your RAW files to DNG file format (which is supported by Aurora)? P...

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    • Kate Williams
    • 1 vote
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    Kate Williams commented,

    1. Community
    2. Luminar for Windows
    3. Mr-

    Hi Veronika, Could you please send us event logs at support@skylum.com? Our German-speaking agents will gladly help you fix this crash.  Here's how you can collect the logs: Reproduce the issue.  ...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Feature suggestions & requests
    3. It has been a year

    Thanks, Bob! We'll be looking forward to hearing back from you.  If the Walmart building in your photo was quite large, then perhaps, the Clone tool would be a better choice indeed. Erase usually w...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Mac
    3. Luminar NEO installation painfully SLOW

    Hi Martin, You can also try to download the full installer: https://downloads.skylum.com/luminarneo/mac/Mac_Luminar_Neo.dmg (in this case, however, it may take some time to download the installer i...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Feature suggestions & requests
    3. Black & White control

    Hi Tom, Could you please show me a screenshot of which exact color controls you're referring to? As for the separate B&W tool, this isn't on our most recent roadmap since we have some larger projec...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Windows
    3. Luminar Neo Exceptionally Slow

    Hi David, There's a known issue that the time it takes to send the photo back to Photoshop (particularly after Noiseless AI or Erase edits (Power Line Removal, Dust Spot Removal or Erase itself) is...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Mac
    3. Neo Extension Pack

    Hi Bruce,  Please share the purchase receipt with our support team at http://skylum.com/support  My colleagues will gladly locate your purchase and link it to your account. 

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Windows
    3. HDR Merge with Luminar Neo

    Hi Gordon, HDR Merge is an extension that's built into Luminar Neo, so the requirements for it are the same as for Luminar Neo: https://manual.skylum.com/neo/en/topic/system-requirements  In terms ...

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    • Kate Williams
    • 0 votes
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    Kate Williams commented,

    1. Community
    2. Luminar Neo for Mac
    3. Luminar Neo crushes after crop!

    Hi Chao, Let's check this case with our support team. Could you please send us the original photo you're working with at https://skylum.com/support ? Here's how you can send us the files: Visit ht...

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    • Kate Williams
    • Edited
    • 0 votes