Alan Jackson
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Latest activity by Alan Jackson-
Alan Jackson commented,
I have also requested a refund, 3 times and have had no response at all. I have now raised a Paypal Dispute in their Resolution Centre
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Alan Jackson commented,
That worked, many thanks
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Alan Jackson created a post,
Luminar 4 Update problem
AnsweredI am getting the following when trying to update Luminar 4
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Alan Jackson commented,
I have sent the Event Viewer files as requested
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Alan Jackson commented,
I have just done a search on my hard drive and there are no .auh files found. When I boot up I get the splash screen for a few seconds and then the whole lot vanishes
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Alan Jackson commented,
If it is to do with .auh files then it is a non starter. I cannot get Aurora 2019 to boot up, it crashes before I see anything.
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Alan Jackson commented,
The problem that I am having is that Microsoft did an update and it killed Aurora. This is the only app that has been affected, and the developers have been ‘working on it’ since January
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Alan Jackson commented,
But that doesn't help me when I have a product that I paid for and cannot use at all
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Alan Jackson created a post,
Get things right first
Why don't Skylum get existing products right before bringing out newer products. There is a problem with Aurora for Windows which prevents me from using it, and the developers have bee 'looking at ...
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Alan Jackson commented,
I know exactly what you mean, and it makes me hesitate as to whether I spend good money on any more of their products that are not fit for purpose. I do do some beta testing for other products and ...