Thomas Ratcliffe
- Total activity 13
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Activity overview
Latest activity by Thomas Ratcliffe-
Thomas Ratcliffe commented,
Still waiting for your "tech" team to resolve the issues. Reading other's emails, the problems I referred to back in early December of 2020, still exist ,and you remain adamant in asking us, your ...
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Thomas Ratcliffe commented,
Once again you are asking the customer to follow your instructions to fix an issue Skylum created. Your “tech” team has supposedly been working on this for a month and all I read is that customers...
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Thomas Ratcliffe created a post,
luminar ai and luminar 4
AnsweredI find it interesting that when you don't have a solution for your self created issues, you direct the customer to correct these issues with boiler plate directions (follow these steps, send us a ...
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Thomas Ratcliffe commented,
I see that you have completely given up on resolving the issue with AI that I have mentioned in my previous comments. Do you not have a solution, you are working on it but refer not keeping me upd...
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Thomas Ratcliffe commented,
If someone at Skylum had read my most recent comment they would have understood that I have given up on Luminar4. The reply that you referred to for December 5 dealt with an issue with 4 and one o...
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Thomas Ratcliffe created a post,
Contined trouble with Skylum and Luminar AI
AnsweredDownloaded AI after giving up with getting response on workable response on issues with update on 4. When opening AI I get a "rolling" blue Luminar AI at top of app and the body contains the trian...
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Thomas Ratcliffe commented,
Your fixes are less than satisfactory. Can't get photos without exclamation mark. Not happy at all. How do I get a refund on the AI version which I paid for weeks ago? This is awful!