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Thomas Ratcliffe

  • Total activity 13
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Activity overview

Latest activity by Thomas Ratcliffe
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    Thomas Ratcliffe commented,

    Still waiting for your "tech" team to resolve the issues.  Reading other's emails, the problems I referred to back in early December of 2020, still exist ,and you remain adamant in asking us, your ...

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    Thomas Ratcliffe commented,

    Once again you are asking the customer to follow your instructions to fix an issue Skylum created.  Your “tech” team has supposedly been working on this for a month and all I read is that customers...

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    Thomas Ratcliffe created a post,

    luminar ai and luminar 4

    Answered

    I find it interesting that when you don't have a solution for your self created issues, you direct  the customer to correct these issues with boiler plate directions (follow these steps, send us a ...

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    Thomas Ratcliffe commented,

    I see that you have completely given up on resolving the issue with AI that I have mentioned in my previous comments.  Do you not have a solution, you are working on it but refer not keeping me upd...

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    Thomas Ratcliffe commented,

    If someone at Skylum had read my most recent comment they would have understood that I have given up on Luminar4.  The reply that you referred to for December 5 dealt with an issue with 4 and one o...

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    Thomas Ratcliffe created a post,

    Contined trouble with Skylum and Luminar AI

    Answered

    Downloaded AI after giving up with getting response on workable response on issues with update on 4.  When opening AI I get a "rolling" blue Luminar AI at top of app and the body contains the trian...

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    Thomas Ratcliffe commented,

    Your fixes are less than satisfactory.  Can't get photos without exclamation mark.  Not happy at all.  How do I get a refund on the AI version which I paid for weeks ago?  This is awful!