Helena Carter
- Total activity 3863
- Last activity
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Activity overview
Latest activity by Helena Carter-
Helena Carter commented,
Dan, We'll get back to you via email ASAP.
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Helena Carter commented,
Hi! Could you please send us a screenshot that illustrates the issue?
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Helena Carter commented,
Hi Nicolas, Please, send us the file you're working with the following way: Visit https://wetransfer.com/ If it's your first time visiting this website, it might ask you to purchase a subscriptio...
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Helena Carter commented,
Hi Dan, We replied to you on June, 11. It looks like you haven't received our email. Please, ensure to check the Spam folder in case our letter got there. If you still cannot find our email, please...
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Helena Carter commented,
Hi Mike! I'm sorry to hear this. Please, get in touch with us via skylum.com/support so we could look into the issue you're facing.
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Helena Carter commented,
Official comment Hi, Thanks for reaching out. Currently, I'm afraid, we do not yet have an ETA for cr3 support for Aurora HDR. However, we're constantly working on expanding the supported camera list. For now, we ...
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Helena Carter commented,
Hi, Aurora HDR hasn't yet been updated with a compatibility update for MacOS Monterey, however, as far as we know from our and our customers' experience, it should work fine.
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Helena Carter commented,
Hi Markus! Please kindly note that we will gradually convert these packs so you can install them in Luminar Neo. You’ll be able to download the compatible files from the My Add-ons section of your ...
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Helena Carter commented,
Hi Erzsebet Varga, I'm really sorry to hear about your experience with our software. We'd want it to be different. We want to assure you that we're improving our software with each update and surel...
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Helena Carter commented,
Hi Scott D. Morris, Please, try installing the webstore version of Luminar Neo for the purpose of testing and let us know if it appears in the Open with menu. Here's the link: https://skylum.com/do...