Helena Carter
- Total activity 3587
- Last activity
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Activity overview
Latest activity by Helena Carter-
Helena Carter commented,
Hi Joseph Anthony Carr, Could you please send us a screenshot of the issue?
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Helena Carter commented,
Ji Scott Battaion, SkyAI will work with your own photos if they are in one of the following formats: JPEG, JPG, PNG, and TIFF. Thus, you can also try using TIFF images as custom Skies to preserve ...
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Helena Carter commented,
Hi Sandra MacPherson Could you please specify if the issue occurs in a standalone mode? Also, what camera do you use?
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Helena Carter commented,
Hi Enrique Costa, Please, contact us via skylum.com/support so we could investigate the issue.
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Helena Carter commented,
Hi hyang sook LEE, You can contact us via skylum.com/support and our Korean-speaking agent will gladly assist you.
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Helena Carter commented,
Hi Member, Please, note that our money-back period is 30 days, however, we'd be glad t assist you with the issue you're facing if you reach out via skylum.com/support
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Helena Carter commented,
Official comment Hi Mrik Riko, I'm really sorry to hear this. Please, feel free to contact us via skylum.com/support so we could look deeper into this issue.
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Helena Carter commented,
Hi Tim Welch, This looks like one of the issues we're aware of. Could you please reach us via skylum.com/support so we could look deeper into this? Thanks in advance!
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Helena Carter commented,
Hi Scott Baker, I'm sorry to hear this. Does this issue persist in the latest update?
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Helena Carter commented,
Official comment Gerry Stone The installer automatically downloads the version suitable for your Mac. Just in case, here's the link: http://skylum.com/download/luminar-ai-paid Also, it's not obligatory to uninstall...