Helena Carter
- Total activity 1615
- Last activity
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Activity overview
Latest activity by Helena Carter-
Helena Carter commented,
Official comment Please, reach us via https://skylum.com/support so we could assist you.
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Helena Carter commented,
Official comment Hi, We suspect that the issue has something to do with the Windows update. In order for us to verify this, could you please send us event logs to https://skylum.com/support Try to start Luminar ...
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Helena Carter commented,
Official comment Hi Harsh, I'm afraid currently there's no way to move the edit from once Catalog to another. However, you can remove some folders from your Catalog (maybe the ones which don't include any importan...
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Helena Carter commented,
Official comment For anyone who's facing the similar issue - please, reach us via https://skylum.com/support so we could look deeper into the issue.
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Helena Carter commented,
We plan adding new cameras to Aurora HDR 2019 as well (CR3 format is now added to Luminar 4), however, for now there's no ETA yet for the next Aurora HDR 2019 update, Please, stay tuned.
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Helena Carter commented,
Official comment Hi Everyone, Please, note that all refunds are to be requested through https://skylum.com/support We will reply to you as soon as possible, however, due to high amount of incoming emails it might t...
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Helena Carter commented,
David Poling, I have passed this to the person in charge so your subscription will be managed shortly.
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Helena Carter commented,
Ceri, Please, double-check your Spam folder. We have sent you a license key and download links. If you haven't received them, let us know and we will figure it out.
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Helena Carter commented,
Matthew Stough, If the instructions posted by my colleague, Anastasia, above did not resolve the issue then please reach us at www.skylum.com/support so we can assist you in a better way.
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Helena Carter commented,
Official comment For Everyone who might face any issues with Luminar 4 performace: I have replied under this thread regarding the performance issues and what to do:https://community.skylum.com/hc/en-us/community/po...