Helena Carter

1. Community
2. Feature suggestions & requests
3. CR3 Canon R5 problems

Hi Steve, We're constantly working on expanding the supported camera list. Thus, it's just a matter of time until the app is able to read the files produced by the camera properly.  I've just doubl...

• View comment
• Helena Carter
• August 07, 2020 12:54
• -1 votes

1. Community
2. Luminar for Mac
3. 4.3 keeps crashing: Download links for macOS version 4.2 and 4.1

Hi Iulian Georgescu, I'm really sorry to hear about your experience. Please, reach us via https://skylum.com/support so we could assist you. 

• View comment
• Helena Carter
• August 07, 2020 12:11
• -1 votes

1. Community
2. Luminar for Mac
3. Luminar 4.3 update crashes upon startup

David Simons, We got your email and we see that you've successfully installed 4.2.0 version as a temporary solution. Please, let us know if you'll need any further assistance and sorry for the temp...

• View comment
• Helena Carter
• August 07, 2020 11:23
• 0 votes

1. Community
2. Luminar for Windows
3. Arrow for Radial Mask

Thanks so much for your feedback! I'll make sure to pass it to the team in charge.

• View comment
• Helena Carter
• August 07, 2020 11:05
• 0 votes

Official comment

1. Community
2. Luminar for Windows
3. Applying edits takes too long

Hi Richard Glover, I'm sorry to hear about your experience. Could you please let us know the following: - How many images are there in your Luminar Library? - Are the images located on the internal...

• View comment
• Helena Carter
• August 07, 2020 10:30
• 0 votes

Official comment

1. Community
2. Luminar for Windows
3. Luminar 4 Panasonic RW2 visible sensor edges once all data/presets fully loaded

Hi Pawel, The thing is that Luminar 4 uses a pure RAW converter. It shows more information than any other photo processor. These black angles shown on the RAW photo appear due to the optic peculiar...

• View comment
• Helena Carter
• August 07, 2020 10:09
• 0 votes

Official comment

1. Community
2. Luminar for Windows
3. Luminar 4 crashes at launch in Windows 7

Hi Alex Leach,  I'm sorry to hear the issue occurred. We'll do our best to help you. Please, reach us via https://skylum.com/support so we could look deeper into the issue.

• View comment
• Helena Carter
• August 07, 2020 10:08
• 0 votes

Official comment

1. Community
2. Luminar for Windows
3. Gruss,

Hi Diana Rancic, Please, reach us via https://skylum.com/support so we could assist you. Thanks!

• View comment
• Helena Carter
• August 07, 2020 10:07
• 0 votes

1. Community
2. Luminar for Windows
3. Luminar 4 hangs on the splash screen after the update: solutions

hans franz, This looks like a different issue. Please, reach us via https://skylum.com/support and we'll do our best to assist you.

• View comment
• Helena Carter
• August 07, 2020 10:03
• 0 votes

1. Community
2. Luminar for Windows
3. Luminar 4.3 (6175) - Buggy Trash and lost context menue

Hi Thomas Steffen, We got your email, thanks so much for contacting us with the info. We will get back to you via email as soon as possible.

• View comment
• Helena Carter
• August 07, 2020 08:34
• 0 votes