Helena Carter

Total activity 3242
Last activity May 03, 2021 17:46
Member since January 11, 2019 09:14

Following 0 users
Followed by 4 users
Votes 46
Subscriptions 1506

Activity overview

Latest activity by Helena Carter

Helena Carter commented, May 03, 2021 17:46
Hi, Please, reach us via https://skylum.com/support and we will look deeper into this. A screenshot of before/after would be also much appreciated.
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- Helena Carter
- May 03, 2021 17:46
- 0 votes
Helena Carter commented, May 03, 2021 17:45
Hi Walter Baile, I'm sorry this is happening. Please, reach us via https://skylum.com/support and we will troubleshoot this issue.
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- Helena Carter
- May 03, 2021 17:45
- 0 votes
Helena Carter commented, May 03, 2021 17:44
Hi Michael, First of all, please unzip the downloaded pack. On Mac, simply double-click the zipped file. On Windows, right-click the .zip file to select Extract All, and then follow the instruction...
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- Helena Carter
- May 03, 2021 17:44
- 0 votes
Helena Carter commented, May 03, 2021 17:42
Hi Member, If Luminar crashes again, please, contact us via https://skylum.com/support so we could investigate that.
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- Helena Carter
- May 03, 2021 17:42
- 0 votes
Helena Carter commented, May 03, 2021 17:41
Hi John Inglis, I'm sorry you're facing this issue. Please, contact us via https://skylum.com/support and we will gladly assist you.
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- Helena Carter
- May 03, 2021 17:41
- 0 votes
Helena Carter commented, May 03, 2021 17:39
Hi Eric, Please try reinstalling the app in the following way: Delete the app with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner Drag Luminar from your Applicat...
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- Helena Carter
- May 03, 2021 17:40
- Edited
- 0 votes
Helena Carter commented, May 03, 2021 17:38
Hi john garner, Please, reach us via https://skylum.com/support so we could help you with this.
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- Helena Carter
- May 03, 2021 17:38
- 0 votes
Helena Carter commented, May 03, 2021 17:37
Hi Brent Watkins, For now, you can't sync the Templates directly, however, you can download the purchased ones from your Skylum account or copy the ones you created and then send to another computer.
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- Helena Carter
- May 03, 2021 17:37
- 0 votes
Helena Carter commented, May 03, 2021 17:36
Official comment
Hi Robert, Here's a quick guide on how to install Template Collections in Luminarᴬᴵ Template Collections for Luminarᴬᴵ have an .ltc extension. Installing a Template Collection is simple. Launch L...
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- Helena Carter
- May 03, 2021 17:36
- 0 votes
Helena Carter commented, May 03, 2021 17:34
Hi John Inglis, Please contact us https://skylum.com/support and we'll be happy to help.
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- Helena Carter
- May 03, 2021 17:34
- 0 votes