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James Thomson

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Latest activity by James Thomson
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    James Thomson commented,

    Same old same old, I’m afraid, this is going to be L3 all over again, isn’t it? How do I start the refund process? Please don’t foist me on to support as they’re swamped by lack of stability issues...

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    James Thomson commented,

    Alina, A quick look at this forum should tell Skylum that L4, like L3, has been released with major issues, in my own case I still cannot complete local edits. At this stage in the development of L...

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    James Thomson commented,

    Same here. L3 hung when I made a local edit, L4 doesn't do that, it crashes on local edits, this is a folder with just 7 raw files. It's there one minute, next minute it just disappears, it's gone....

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    James Thomson commented,

    No improvement for me, still hangs when I use local adjustments. Any chance of someone in support giving me an update on this? Have heard nothing since one of your techies used remote access to ver...

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    James Thomson commented,

    Strange, I received this email at 19:39 but can't see it. "The post Luminar 3 3.0.2 ( 2186 ) has a new comment. Roy Blackwell Current version is Luminar 3 v3.0.2.2186.  Version 3.1.0.2942 of Lumina...

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    James Thomson commented,

    Thomas, I think I'm currently on 3 3.0.2. When I go into L3 Help>Check for updates I get a message saying "Luminar 3 3.0.2(2186) is currently the newest version version available". But, 3.1 is bein...

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    James Thomson created a post,

    Luminar 3 hangs on local edits.

    Anyone else having this issue? Applies to both gradients and the brush, I can draw the gradient/brush stroke but as soon as I lift pressure off the mouse button L3 hangs and I have to kill it. It's...

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    James Thomson commented,

    Same here, yet another you-know-what from Skylum,  Why don't they ask some of the more savvy users on here to do User Beta testing rather than pissing us off?

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    James Thomson created a post,

    Is anything happening with Luminar3?

    It's been three weeks since I sent in my StateSettings file. I've been told it's being looked at but seriously how long does something need looked at to determine if there's a problem. It seems not...

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    James Thomson created a post,

    Skylum Incident Management

    Please get yourself an Incident Management system that prevents you wasting your own and our time. To have different support staff suggest the same 'remedy' at different times is the mark of an org...