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Angela Andrieux

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Activity overview

Latest activity by Angela Andrieux
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    Angela Andrieux commented,

    Official comment
    1. Community
    2. Luminar for Mac
    3. Cannot completely empty trash in Luminar 4

    Hi Phil, Please reach out to us at www.skylum.com/support so our techs can take a closer look at this issue. Looking forward to hearing from you!

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    Angela Andrieux commented,

    Official comment
    1. Community
    2. Luminar for Mac
    3. AI skin Luminar 4

    Hi Jeff, The most likely reason is that the face takes up too small of a percentage of the photograph for the AI to recognize, or the face is partially obstructed, but I can't be sure without seein...

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    Angela Andrieux commented,

    1. Community
    2. Luminar for Mac
    3. Photos in folder but not showing in library

    Hi Berthold, It looks like our support team resent their message to you two days ago. Can you confirm that it was received? If not, please email us at support@skylum.com using an alternate email ad...

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    Angela Andrieux commented,

    1. Community
    2. Luminar for Mac
    3. Camera Support for Leica Q2

    Hi Rainer, Have you tried enabling lens correction? You can find the tools under Canvas > Lens & Geometry. https://manual.skylum.com/4/en/topic/lens-geometry-tool

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Relationship of albums between catalogs.

    Hi David, Albums are unique to each catalog. If you have multiple catalogs, then yes, you'll need to create an album in each one for Family.

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Rose

    Hi Rose, Having Luminar Flex installed should not cause any issues. Can you tell me which application you're using as the host for the plugin? I'll gladly send you instruction to manually install t...

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Rebooting constantly in Luminar 4

    Hi Everyone, If you're having trouble with Luminar 4, please contact us at www.skylum.com/support so we can investigate and resolve the issue. Thanks in advance!

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Interface

    Hi Dylan, You can also go into the Edit tab, and then click into the History (icon looks like a clock in the right-hand toolbar) and then go back as many steps ad you'd like.

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Virtuell copies

    Hi Carsten, We have virtual copies in our backlog of features to add, but don't have an ETA on implementation at this time.

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    • Angela Andrieux
    • 0 votes
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    Angela Andrieux commented,

    1. Community
    2. Luminar for Windows
    3. Puzzled with exporting & adjustment settings

    Hi - We don't offer phone support at this time but we're pretty awesome with support via email! Please reach out to us at www.skylum.com/support and we'll be happy to help.

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    • Angela Andrieux
    • 0 votes