Xavier Niebla
- Total activity 11
- Last activity
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Activity overview
Latest activity by Xavier Niebla-
Xavier Niebla commented,
Support? Skylum has no support, they just keep repeating the same request to gather reports and system info but no solution. They just don't care. This is why Adobe can charge in a couple of month...
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Xavier Niebla commented,
Angela, it's not a "particular case", all of us that have commented on this thread have the same identical problem and Skylum just don't do something to fix it. Stop recommending us to contact the ...
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Xavier Niebla commented,
Agree with A H. Support doesn't even read the messages. We posted multiple times that reinstalling everything solves nothing, that there are no logs, that the GPU driver is already updated and they...
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Xavier Niebla commented,
I was asked to do the same procedure, but as I reported to support already, the crash produced by Luminar 4.2 is so brutal that Windows does not create any logs, the Event Viewer is empty; there's ...
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Xavier Niebla commented,
No solution in Months after the report. I exchanged a number of emails with Skylum support after multiple clean installations, Windows log analysis, etc their solution was to install version 4 that...
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Xavier Niebla commented,
Anyone from Skylum that can comment or give any clue if this will be fixed someday?Should we just claim a refund or wait?It just doesn't work.
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Xavier Niebla commented,
Any solution to this problem? It's unacceptable that my computer crashes every time I try to open the software just after doing the activation. Days pass and no solution, really incredible that Sk...
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Xavier Niebla commented,
I have the same processor, same Windows version, exactly the same issue; as soon as Luminar 4.2 starts the PC shutdowns and auto-restarts. Will try the suggested solution and comment.