Anastasia Davis

1. Community
2. Other Skylum software
3. Upgrading iMac to Big Sur is causing trouble with CK Noiseless Plugin for Photoshop

Hi Edward! Indeed, there are some known issues on MacOS Big Sur. Nevertheless, please note that Noiseless CK is our legacy app. We will not update it anymore. Have you tried Luminar 4?  you can dow...

• View comment
• Anastasia Davis
• November 20, 2020 16:07
• 0 votes

1. Community
2. Luminar for Windows
3. RAW ARW Problem with the Sony RX100 M5

Hi Dominique! Please reach our support team with this issue sending us the original file: https://skylum.com/support

• View comment
• Anastasia Davis
• November 20, 2020 16:05
• 0 votes

1. Community
2. Luminar for Windows
3. New user: Luminar 4 vs AI

Hi Marvin! The thing is that Luminar AI is not released yet, it will be out at the end of December. If you want to to start using the app straight away you can purchase Luminar AI + Luminar 4 bundl...

• View comment
• Anastasia Davis
• November 20, 2020 15:57
• 1 vote

1. Community
2. Luminar for Mac
3. Luminar 4 crash when Exporting pictures

Hi Andy! Could you specify if you use Luminar as a plugin or in a standalone mode?  Please reach our support team describing the issue in a more detailed way: https://skylum.com/support

• View comment
• Anastasia Davis
• November 20, 2020 15:54
• 0 votes

1. Community
2. Luminar for Mac
3. Luminar4 Plug-inn not work after Big Sur??

Hi! Could you describe the issue in a more detailed way? Does the photo return to the host app black? Please reach our support team: https://skylum.com/support

• View comment
• Anastasia Davis
• November 20, 2020 15:50
• 0 votes

1. Community
2. Luminar for Mac
3. Luminar and Aurora works with the new M1 Apple Chip ?

Hi guys! Indeed, we have not released support for such devices yet. Nevertheless, we will do our best to make our apps compatible with the new Apple devices as soon as possible.

• View comment
• Anastasia Davis
• November 20, 2020 15:45
• 0 votes

1. Community
2. Luminar for Mac
3. Luminar 4.3.2 lost image folders and no edit tools present

Hi Mike! I can see that our customer support representative replied to your email. Please try the suggested steps and reply to the email. We will do our best to help you.

• View comment
• Anastasia Davis
• November 20, 2020 15:28
• 0 votes

1. Community
2. Luminar for Mac
3. Editing layer in photoshop produced black layer

Hi! There is one of the issues other users experiencing on MacOS Big Sur. We are working on it now. Could you reach our support team so we could investigate the issue further? Meanwhile, please che...

• View comment
• Anastasia Davis
• November 20, 2020 08:46
• 0 votes

1. Community
2. Luminar for Windows
3. WHEWN WILL LUMINAR 4 AI BE AVAILABLE?

Hi! Please note that we do follow the initial announced timeline - Luminar AI will be released this holiday season. Thus, it will be next month. 

• View comment
• Anastasia Davis
• November 20, 2020 08:43
• 0 votes

1. Community
2. Luminar for Windows
3. what have luminar 4 what luminar ai not have?

Hi Michael! Please note that Luminar AI is not released yet. Thus, while you are waiting you can purchase and use Luminar 4.    

• View comment
• Anastasia Davis
• November 20, 2020 08:41
• 0 votes