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Helga Egilsdottir

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Activity overview

Latest activity by Helga Egilsdottir
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    Helga Egilsdottir commented,

    Hello Rafael Andersson Lipcsey, Can I please kindly ask you to contact us via support form here: https://skylum.com/support? We will check all the steps before your photos were wiped and try to fin...

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    Helga Egilsdottir commented,

    Hi John, In this case, we would kindly ask you to contact us via https://skylum.com/support. We will do our best to help you with this.

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    Helga Egilsdottir commented,

    Hello Adrienne, Sorry to hear about issues you encountered. Can we kindly ask you to try the following instruction: Launch Photolemur 3. In the top menu click Photolemur 3 > Install Plugins. Click...

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    Helga Egilsdottir commented,

    Hello Rudolf, As much as we would love to, however, technically it is technically not possible to import image ratings to Luminar catalogs. I will make sure to forward your post to a relevant team ...

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    Helga Egilsdottir commented,

    Hi Alfred, Let's check your system information. Can you please kindly reach us via https://skylum.com/support and enclose your system specs? Here is how to collect the info: Press the Windows log...

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    Helga Egilsdottir commented,

    Hello WampaOne,  In this case, we would kindly ask you to reach us via https://skylum.com/support, so we can get more details and figure this out. Looks forward to your e-mail.

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    Helga Egilsdottir commented,

    Hi Pascal, Best to reach us directly via https://skylum.com/support, so we can investigate this further. Look forward to hearing from you.

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    Helga Egilsdottir commented,

    Hello Godfrey Pinto, Let's take a closer look at this problem. Can you please kindly reach us via https://skylum.com/support? Please, do not forget to enclose the crash log. Here is how to collect ...

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    Helga Egilsdottir commented,

    Hello Jay Jung, I'm sorry for the issue you encountered. Can you please kindly reach us via https://skylum.com/support? We will do our best to resolve this problem.

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    Helga Egilsdottir commented,

    Hello Wes Eubank, Please, note that currently it is possible to import only actual photos to Luminar. Here is how it works: https://manual.skylum.com/ai/en/topic/opening-images-for-editing Alternat...