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Margaret Bright

  • Total activity 949
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Activity overview

Latest activity by Margaret Bright
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    Margaret Bright commented,

    Hi John, Please get in touch with our support team via the contact form that you can find at the link provided by Helena. Our team will guide you through and help you resolve the issue you are expe...

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    Margaret Bright commented,

    Hi, Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the pla...

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    Margaret Bright commented,

    Hi, Please kindly try the following solution: Close Luminarᴬᴵ, LR, and PS apps. Please, rename the CommonSettingsPlugin.xml into CommonSettingsPlugin_old.xml. - https://prnt.sc/10tgq4p  Copy the C...

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    Margaret Bright commented,

    Hi Jason, Currently, the native support is prepared only for Luminar AI. However, Luminar 4 should operate fine via Rosetta 2. If that's not the case for you, please shoot us a message at https://s...

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    Margaret Bright commented,

    Hi Moataz, If there are any updates for your Windows operating system, install them. Check this article if you need help with that: https://support.microsoft.com/en-us/help/12373/windows-update-f...

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    Margaret Bright commented,

    Hi Member, Please kindly note that Luminar AI does not require a license key. The app gets activated when you sign in to your Skylum account within the app. First please make sure to reset the lice...

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    Margaret Bright commented,

    Hi Patrick, If you are receiving the “OpenGL 3.3 and later is required for this application to run” error message when launching Luminar AI, please make sure your machine meets the minimum requirem...

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    Margaret Bright commented,

    Hi Steve, Could you please let me know at which particular point does Luminar crash? Do you have some images uploaded to your Catalog? Please also kindly make sure you are using the photo with a cl...

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    Margaret Bright commented,

    Hi Hugh, Of course, you can install the app on the new computer.  When installing the app on a new computer, first please make sure to reset the license counter. This way you will free the seat for...

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    Margaret Bright commented,

    Hi Karl-Heinz, Could you please get in touch with our support team at https://skylum.com/support? They will help you find a proper solution and get this issue resolved. It would be very helpful if ...