Victoria Grace
- Total activity 1249
- Last activity
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Activity overview
Latest activity by Victoria Grace-
Victoria Grace commented,
Hi Setiawan, I've just received an update from our tech team that this cube file contains a setting from one of the applied filters only. You can try to open this file using the Notepad and see wha...
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Victoria Grace commented,
Hi, It looks like something on your PC is blocking access to our servers. Please try resetting your hosts file back to the default value: https://support.microsoft.com/en-us/help/972034/how-to-rese...
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Victoria Grace commented,
Hi Alexander, We've just issued a refund for your purchase. You will receive an email from our billing partner after they process it. This normally takes up to 14 business days. If you have any que...
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Victoria Grace commented,
Hallo, Sie müssen jetzt in Ihrem Konto einloggen. Leider kann ich keine Bestellung unter Ihrer Email finden. Könnten Sie bitte den Kaufbeleg an support@skylum.com senden, damit wir Ihnen weiterhelf...
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Victoria Grace commented,
Hi Eric, Thanks for clarifying this. Currently, there is no possibility to sort the folders in the catalog. As a workaround I'd recommend you add your folders in the desired order so that they disp...
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Victoria Grace commented,
Hallo, Sie können die Info zum gleichen Problem unter dem Link unten prüfen: https://community.skylum.com/hc/en-us/community/posts/360010252280-L%C3%A4uft-nicht-fl%C3%BCssig-Ver%C3%A4nderungen-meis...
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Victoria Grace commented,
Hi Christian, Es tut mir Leid, dass es für Sie nicht richtig funktioniert.Wir haben Ihnen eine Email gesendet. Bitte prüfen Sie Ihren Eingang.
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Victoria Grace commented,
Thanks! I've checked the screenshots and I can see that you have many catalog folders imported into Luminar library: https://prnt.sc/wjnx7g https://prnt.sc/wjny53 Please, remove them all from the L...
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Victoria Grace commented,
Hi, thanks for all the info. You're right. Currently, if you add a main folder containing sub-folders, they will be imported along with it. The only way to import a main folder only, is to move you...
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Victoria Grace commented,
Hi Joe, Have you tried the steps my colleague suggested above? If it doesn't help, please try resetting your hosts file back to the default value: https://support.microsoft.com/en-us/help/972034/ho...