Avatar

James Coan

  • Total activity 89
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 83
  • Subscriptions 1

Activity overview

Latest activity by James Coan
  • Avatar

    James Coan commented,

    I have a refund now pending I can see on my credit card. Started with the automated mail (day 1) A second email troubleshooting the software (day 3) A final email with the refund confirmation (day...

  • Avatar

    James Coan commented,

    I got the automated email, but then a day later I received an email asking me some questions about my system, and I still requested a refund.Have yet to hear back about the refund. It's been a week...

  • Avatar

    James Coan commented,

    I received an email asking me questions about my machine and setup and what I would like to happen. I sent the information they were requesting, including the refund request. So now I'm just waitin...

  • Avatar

    James Coan commented,

    Apparently:You can request a refund by emailing support@skylum.com.

  • Avatar

    James Coan commented,

    I sent mine in day before yesterday and received the automated response.From what I keep seeing, the people on the forums are unable to process refunds, but it seems they can communicate with those...