Riaan Roux
- Total activity 21
- Last activity
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Activity overview
Latest activity by Riaan Roux-
Riaan Roux commented,
Support is incredibly unhelpful suggesting stupid fixes like "Re-Install" or "Try it on another PC". This is a VERY BASIC software problem due to poor programming. it is NOT intermittent and is e...
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Riaan Roux commented,
It also seems support/developers simply do not have the software/programming knowledge to fix this as they still haven't figured out how to fix this.
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Riaan Roux commented,
This bug is ongoing, and it is one of the big reasons I have given up using Luminar products. I purchased Luminar 3, Luminar 4 and then AI, but now it has been broken and I no longer use it. Lumi...
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Riaan Roux created a post,
Luminar AI Destroys Critical Metadata
AnsweredDuring event photography, I use multiple cameras. I edit in Lightroom with Luminar AI as a plugin. I use the date and time metadata in the photos to keep event photos in a chronological order irr...
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Riaan Roux commented,
I am using the offline installer and get this message when I try to install (after rebooting). Luminar 4 was not started and is definitely closed.I have also tried the upgrade via Luminar.What is ...
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Riaan Roux created a post,
TIFF Compression (ZIP) on Export to Lightroom
AnsweredMy Lightroom is configured to create a ZIP compressed TIFF when using the Luminar Plugin, but when the TIFF is returned it is not ZIP compressed. Is there a way to configure Luminar to use Compres...
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Riaan Roux commented,
I am getting EXACTLY the same problem with no resolution.I have uninstalled Luminar and Photoshop and run CC cleaner and checked that every existing directory of both was deleted and then re-instal...
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Riaan Roux commented,
I am at wits end? I have tried every suggestion from completely re-installing my Adobe CC (which took me a LONG time to complete and got harassed by Adobe for re-installing as they want to know WH...
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Riaan Roux commented,
It has been almost 2 weeks and this issue still is not resolved. All files and MSInfo sent to Support and...just nothing. I cannot use Luminar 4 as the Plugin does not work. Please, can the tech...
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Riaan Roux created a post,
LUminar 4 Plugin for Photo does not Work (Blank Screen no Photo shows)
AnsweredI have uninstalled both Luminar and my complete Photoshp CC packages, rebooted and re-installed both again. No matter what I try the plugin does not work with Photoshop and only displays a blank L...