Julian Plant
- Total activity 43
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 26
- Subscriptions 7
Activity overview
Latest activity by Julian Plant-
Julian Plant commented,
With you on the frustration front Brian :) hope they can sort us out swiftly. I just want to get my money back, I won't be using the product now (not that I can lol).
-
Julian Plant commented,
Dear Kirk Osborn, We appreciate that you are experiencing issues at Skylum, however, same as Dave, contacted support two days ago (now day three). From your contact suggestion above the possibiliti...
-
Julian Plant commented,
CUSTOMER SUPPORT posting here in the hope you read this Still experiencing the same issues as above, can't log in, have tried all suggestions and don't want to waste any more time with it. Simple f...
-
Julian Plant commented,
Hi I can't log in to Ai and their customer support hasn't resolved the issue, I would like a refund too. Interested to see how you get on, good luck!
-
Julian Plant commented,
CUSTOMER SUPPORT ARE YOU OUT THERE? I asked about this two days ago and the issue hasn't been resolved. I can't use the software I paid for up front. Please either fix or refund in a timely fashion...
-
Julian Plant commented,
Wait, are you saying a NEW account needs to be created separately and specifically for Ai? There are two options at the Ai log in, I have been entering my existing Skylum login email address and pa...
-
Julian Plant commented,
Hello Austin, password reset as requested. No change, combination still not recognised at Ai login so cannot proceed. Please advise. It doesn't work.
-
Julian Plant commented,
I have requested a refund, not willing to pay for something that doesn't work or to fund live testing. There are now good alternatives (and some actually have sky replacement as advertised). I know...
-
Julian Plant commented,
Yes John, I forgot to mention that logging on to the site is ok - very good point! This is all very unprofessional and frustrating, I understand why people can't wait until Adobe switch on all thei...
-
Julian Plant created a post,
Email / Password combination not recognised can't activate Ai (fed up!)
AnsweredI have spent far too long messing about trying to activate Ai as it fails to recognise the email/password combination. I have reset the password several times. Uninstalled and rebooted several time...