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Helena Carter

  • Total activity 123
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Activity overview

Latest activity by Helena Carter
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    Helena Carter commented,

    Hello, Let's try to restore from backup.    Make sure Luminar is closed. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom loc...

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    Helena Carter commented,

    Hi Kevin, Please, try using this alternate installer: https://downloads.skylum.com/luminarneo/mac/Mac_Luminar_Neo.dmg 

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    Helena Carter commented,

    Hi, Thanks for reaching out. Please try the following steps: Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backup...

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    Helena Carter commented,

    Official comment

    Hi Ricardo, I will be happy to help you! The download process starts in your Skylum account.  Go to the Skylum account login page here. Sign in with your Google, Facebook, Microsoft, or Apple acc...

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    Helena Carter commented,

    Official comment

    Hi Denis, Tim, We've been collecting and processing artists' feedback and feature requests for quite some time, and came up with a conclusion that people love easy-to-use tools and automatic enhanc...

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    Helena Carter commented,

    Chris, That's rather weird. Please, reach us via https://skylum.com so we could look deeper into the issue.

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    Helena Carter commented,

    Hi Josh, I completely understand how this functionality is important for you and we value your interest in our software. However, for now, we're not yet able to provide you with any kind of ETA. Th...

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    Helena Carter commented,

    Official comment

    Hi Kerry, Please try the following solution, the Next button should appear: On Windows 8 / 10: Close Luminar. Right-click any empty space on your desktop > Display settings. In the window that ope...

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    Helena Carter commented,

    Hi Chris, Luminar 4 sorts the folders by the date of adding. If that's not the case, please, send us a screenshot of your Library structure.

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    Helena Carter commented,

    Official comment

    Hi, Please, reach us via https://skylum.com/support so we could assist you. We have German-speaking Support Team members, by the way.