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Roger Burt

  • Total activity 16
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Activity overview

Latest activity by Roger Burt
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    Roger Burt created a post,

    Luminar 4 to Neo.

    Answered

    Hi. At the moment I have Luminar 4. My questions is: If I opt for Neo is there any need to keep 4 or will Neo be able to do all my photo editing? If I do opt for Neo should I uninstall 4? I only ha...

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    Roger Burt commented,

    Mark. Here is what I received. Maybe save it somewhere or as I did print it off just in case...   Kate Williams Hi Everyone, Please try reinstalling Luminar 4 / Luminar 3 in the following way: 1. G...

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    Roger Burt commented,

    Sure. Do you have an email address?

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    Roger Burt commented,

    So I got an email from Kate Williams at Luminar with instructions on how to uninstall and re-install. So far it seems to be working as it should. I've printed off the instructions just in case I ne...

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    Roger Burt commented,

    I have it on 2 machines. It works on my 5 year old Surface Pro 3 but on my 5 month old HP Spectre 360x it worked for 3 day days and then things went wrong. I want it to work on the Spectre but I'v...

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    Roger Burt commented,

    I was told by support that they've 9000 complaints to deal with and they would get to mine as soon as they could. That was 5 days ago.

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    Roger Burt commented,

    This is the contact email I sent to Support in the vain hope of an answer.  'Hi. I Installed Luminar 4 on 20th November and for 3 days it worked like a dream. Since 23rd November when I open Lumina...

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    Roger Burt commented,

    A comfort to know I'm not alone. I hope it gets fixed because I really like it.

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    Roger Burt commented,

    I'm on Windows 10. Very new HP laptop.

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    Roger Burt created a post,

    Luminar 4 not opening.

    Answered

    I've had Luminar 4 for 4 days now. Worked like a dream for 3 days but today when I open it up it shows the welcome screen the a blue spinning circle for a few seconds and just drops out. I've reboo...