Elena Blum

1. Community
2. Luminar Neo for Windows
3. Devignette in Develepment Tool resets itself -> Not usable

Hi Martin, Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away. Could you please let us know your hardware configu...

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• Elena Blum
• June 26, 2022 18:25
• 0 votes

1. Community
2. Luminar Neo for Windows
3. since latest update, crash when exporting, unless export one file at a time

Hi Jeff, Do you replace the image while exporting it? This could be a known issue. Our development team is currently working to fix it. We will implement a solution in the upcoming update. In the m...

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• Elena Blum
• June 26, 2022 17:54
• 0 votes

1. Community
2. Luminar for Windows
3. Scrollwheel not supported in Luminar ?

Hi Sébastien , Could you please let us know your hardware configuration? Press the Windows logo key + R. Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.  In the window...

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• Elena Blum
• June 26, 2022 17:52
• 0 votes

1. Community
2. Luminar Neo for Windows
3. Pixelated previews

Hi Bartosz , We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.You can use Mon...

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• Elena Blum
• June 26, 2022 17:40
• 0 votes

1. Community
2. Feature suggestions & requests
3. Automatically add edited image to layers selection in Neo

Hi, Thank you for the idea. I'll forward your feedback and suggestions to the team for consideration. 

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• Elena Blum
• June 26, 2022 17:38
• 0 votes

1. Community
2. Luminar Neo for Windows
3. How to import all templates and skie from luminar AI to luminar Neo ?

Hi Stephane, The majority of LuminarAI compatible templates will be reworked into a Luminar Neo format and will be available in your Skylum account soon. To ensure the highest quality of the preset...

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• Elena Blum
• June 26, 2022 17:30
• 0 votes

1. Community
2. Luminar for Windows
3. Exporting

Hi Herman, Do you replace the image while exporting it? This could be a known issue. Our development team is currently working to fix it. We will implement a solution in the upcoming update. In the...

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• Elena Blum
• June 26, 2022 09:19
• 0 votes

1. Community
2. Luminar for Windows
3. Luminar Neo is not working under Windows 11

Hi Wilfried Zimmer, I understand that it can be frustrating to have it not work the way you think it should,  so hopefully, we can get this sorted out for you.  Please contact us  https://skylum.co...

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• Elena Blum
• June 26, 2022 08:53
• 0 votes

1. Community
2. Luminar Neo for Windows
3. Luminar Neo Catalog Scrollbar went missing

Hi Bernhard, Please contact our support team and we will do our best to assist you with the issue https://skylum.com/support As to adding a watermark, you can save a new layer with a watermark as s...

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• Elena Blum
• June 26, 2022 08:18
• 0 votes

1. Community
2. News & Updates
3. speed up Luminar Neo on windows 11

Hi Wilfried, Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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• Elena Blum
• June 26, 2022 08:09
• 0 votes