Anastasiia Moore
- Total activity 444
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Activity overview
Latest activity by Anastasiia Moore-
Anastasiia Moore commented,
Hi all! I understand your frustration, and I'm really sorry you encounter this issue. Our developers are aware of this issue and are doing their best to fix it in the upcoming updates. Thanks so mu...
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Anastasiia Moore commented,
Hi David, I'm sorry to hear you encountered this issue! Could you please send us event logs? Reproduce the issue (launch the app and wait till the splash screen appears) Press the Windows logo key...
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Anastasiia Moore commented,
Hi! Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the pla...
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Anastasiia Moore commented,
Hi Mark, Thanks for sharing your opinion. I'll pass it on to the team, and we'll consider how to make our forum more comfortable for our users. Appreciate your input!
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Anastasiia Moore commented,
Hi Mark!I'm sorry to hear that Luminar AI runs slowly on your computer. Could you please let us know the following: How many images are there in your Catalog? Where are they located (on an interna...
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Anastasiia Moore commented,
Hi Michael Sansom,Roy's right, I'm afraid that there's no Luminar Neo version for tablets at the moment. Also, you can see the current offers for our new users with the prices here: https://skylum....
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Anastasiia Moore commented,
Hi! If you need to have more seats for the app - it’s not a problem. You can purchase more seats in your Skylum Account. Login to your Skylum account here: https://skylum.com/user/login In case yo...
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Anastasiia Moore commented,
Hi Cathryn Jirlds! Please clarify whether you're working with RAW or JPEG files. What camera are these photos (that you try to import) shot with?
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Anastasiia Moore commented,
Hi Alfred Li,Could you please clarify the format and size of the files you're working with?Where are they located (on an internal or external drive)?
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Anastasiia Moore commented,
Hi! Sorry to hear you've faced this issue. Please try reinstalling the app in the following way: Go to “Apps and Features” by right click on the Start button; Find Luminar there and click [Uninsta...