Luminar NEO color selection crashes NEO and closes application

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• December 08, 2022 15:38

When selecting the COLOR SELECTION , NEO crashes.

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  Anastasiia Moore

  • December 08, 2022 16:55

  Hi,

  Could you please send us event logs?

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your support request at https://skylum.com/support 

  A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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