Sony Raw files with NEO 1.5.1 on Intel 27" 5K iMac Monterey

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    Helena Carter

    Hi Christopher Wong

    Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the place where you store your photos (it works faster when the photos are located on an internal drive).

    Nevertheless, we are constantly improving the speed of the app to provide our artists with the best quality. In fact, it's one of our top priorities at the moment. 

    Could you please let us know the following:

    • How many images are there in your Library? Please send us a screenshot of your Catalog file structure as in the example: 

    Please make sure we can see the total number of photos added and all the folders.

    • Where are they located (on an internal or external drive)?
    •  
    • What’s your major concern in terms of performance? (e.g. RAW file rendering speed, export speed, etc.)
    • How much time does it take to export an image? / How much time does it take to apply an adjustment to an image?
    •  

    Next, could you try creating a new catalog adding fewer photos, and see if the issue persists? In the top bar menu choose File > Catalog > New

    Try adding folders one by one. Avoid adding big folders like your Drive one.

     

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    Member

    @ Christopher
    Helena has already given helpful tips here. It should also be noted, unfortunately, that your Mac still has an Intel processor. Your processor should be much slower than the new Apple Silicon series. There is also the fact that the RAM in the Aple Silison acts as unified memory, which should make a difference in performance than traditional RAM.

    @ Helena
    I think Christopher was pointing out something else here. He clearly describes that with the update to v1.5.1 there is a performance loss with his Mac. He also describes that NEO sometimes does not respond and a restart has to be forced.

    It is interesting how many users here raise the issue of performance and basic malfunctions of the software...Skylum must finally do something here. Rather improve the base, instead of constantly sell any extensions, which partly also do not work properly and their troubleshooting then also takes...

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    Christopher Wong

    Exactly!

    About time Skylum improve the overall basic performance of NEO software instead of creating more enticing extensions that are just buggy and do not really work!

     

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