Luminar Neo v1.5.1 bug : black pictures

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Lollini Alexandre

• December 05, 2022 19:47

Hello,

there is a new bug with Luminar Neo v1.5.1 update : as soon as entering editor, or leaving a picture on for more than a second on catalog view : the picture turns black and stays black.

I have tried creating a new Catalog library.

I have tried a reboot.

This does not affect the sample pictures. The Raw files from my Canon 6D2 look perfect into canon Digital Photo Professional 4.

I don't think the image files have anything wrong.

Luminar Neo is now unuseable.

 

Mac Pro 2013  Mac Os v10.14.6

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  Member

  • December 05, 2022 20:22

  Hi Lollini,

  I have had this with a number of png files. The workaround suggested by the Skylum staff had never worked. I gave up on it. However, I cannot observe this error of my RAW's with a 6DM2.

  Luminar is obviously quite buggy....

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  Elena O'Brien

  • December 06, 2022 09:01

  Hi Lollini Alexandre,

  I am sorry to hear that you are facing issues with Luminar Neo! Please reach out to us at http://skylum.com/support and we'll get that sorted out for you ASAP.

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