When I upgraded from Windows 11 22H1 to 22H2, Luminar AI stopped working

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James wiliams

• December 05, 2022 18:37

Hello,
Luminar AI stopped working after I upgraded from Windows 11 22H1 to 22H2.
I am also having no issues with Luminar Neo.
Luminar AI closes immediately after opening for the first time. In an attempt to repair the system, I used the installation program. After uninstalling, restarting, and reinstalling Luminar AI, it did not work.
It still did not work after removing the folder from /user/AppData/Roaming/Luminar AI and reinstalling it.
I would greatly appreciate any help you can provide.

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• 

  Elena O'Brien

  • December 06, 2022 08:44

  Hi James wiliams,

  Could you please send us event logs?

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach to an email to our support - support@skylum.com.

  A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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