Major bug

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Luc Bkain

• December 02, 2022 23:56

Since I installed Luminar Neo update dec 2nd, I'm unable to open the software. I see the openning logo, then the frame of the software after that everything close... ;-( 

After many tried, I uninstalled every thing to start over still quick closing problem.

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  Helena Carter

  • December 03, 2022 22:20

  Hi Luc Bkain,

  Could you please send us event logs to support@skylum.com?

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your reply to the email to support@skylum.com

  A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

  Looking forward to hearing from you.

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