MS Win 10 Luminar Neo current cannot add from shared folders and crashes
Answered
I use MS Win 10 current shared folders to hold various images; the shared folders are network drives and mapped to MS Win letter value drives (eg, Z:). The shared drives are SSD that can be attached as SATA or, using a SATA to USB adapter, as an external USB drive. In all cases, MS Win 10 file explorer shows the drive/s and the contents thereof as folders, sub-folders, and files. Luminar Neo (LN) current with a purchase permanent license does not load either a folder nor an image (individual file) unless the folder or file is copied to the local (eg, C:) internal drive, although when one attempts to open these, the shared folders/files do appear as with the MS Win file explorer. Once LN crashes, any attempt to re-open LN crashes before even getting to the standard LN GUI user interface. Rebooting MS Win and then attempting to use LN does not change this: LN continues to crash. If LN cannot handle shared folders/files that MS Win can display, open (not in MS Win), and copy to the local drive, it cannot be used in my environment. Note that Serif Affinity 2 current as well as DxO Photolab 6 current does not have this issue -- either can read and write to the shared folders (drives) that MS Win "sees". Suggestions?
-
Yes. I just rebooted MS Win 10 (current), went to the actual folder that holds the Luminar Neo program, located from the list the file described as the application, and right-click > Run as administrator. The Luminar Neo startup "splash" appears, then vanishes -- NOTHING. The only "cure" I have for now is to uninstall Luminar Neo and all components, re-install, and not use a capability that causes a crash. Such an approach is unacceptable. Having seen on this Skylum forum other recent posts of issues with Luminar Neo under MS Win, including crashes upon export, I suspect that the released Luminar Neo actually is still in beta -- these sorts of things should have been detected before a production release is offered for license for fee. As I licensed this application during "Black Friday" and only have 30 calendar days to receive a refund, I will require an extension to the 30 day period, starting when Skylum fixes these defects. Any idea whom I should contact?
-
HI Yasha Karant,
In this case, please get in touch with us via support@skylum.com
Please sign in to leave a comment.
Comments
5 comments