Luminar Neo 1.5.1 slow and crash

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    Kate Williams

    Hi Giang Nguyễn,

    Please file a support request at https://skylum.com/support regarding this. While our devs are working on performance improvements, we'll check what can be done to improve your experience now. 

     

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    Member

    Luminar Neo 1.5.1 The app crashes at every start, no way

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    Kate Williams

    Hi Member,

    Please try the following steps:

    • Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
    • Select a backup that was created before you encountered the issue with the library and click Restore from Backup.

    Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

     

    If they don't help, I kindly ask you to submit a request to our team at https://skylum.com/support 
    We'll do our best to get the app up and running for you.

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    Giang Nguyễn Trường
    I contacted the support team, hoping to improve this issue
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