Luminar Neo 1.5.1 slow and crash

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Giang Nguyễn Trường

• November 30, 2022 03:00

I am using luminar Neo with the latest version for IMAC M1 with 16GB Ram and SSD but when I open the software and the operation is very slow. About how to fix this situation. Thank you

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  Kate Williams

  • November 30, 2022 16:23

  Hi Giang Nguyễn,

  Please file a support request at https://skylum.com/support regarding this. While our devs are working on performance improvements, we'll check what can be done to improve your experience now. 

   

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  Member

  • December 01, 2022 21:14

  Luminar Neo 1.5.1 The app crashes at every start, no way

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  Kate Williams

  • December 02, 2022 08:04

  Hi Member,

  Please try the following steps:

  • Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
  • Select a backup that was created before you encountered the issue with the library and click Restore from Backup.

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

   

  If they don't help, I kindly ask you to submit a request to our team at https://skylum.com/support 
  We'll do our best to get the app up and running for you.

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  Giang Nguyễn Trường

  • December 02, 2022 08:48

  I contacted the support team, hoping to improve this issue

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