LUMINAR NEO
First, I have been an owner of your products for many years and enjoyed almost all of them. BUT Neo is not ready for primetime. It takes 10 full minutes to load and then when I went to use the new background delete tool it closed. If you think anyone is going to wait another 10min to load you are mistaken.
rwbeynon@gmail.com
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Hi Rodney Beynon,
Could you please let us know the following:
- It'd be appreciated if you could send us a screenshot of your full Catalog structure.
Please make sure we can see the total number of photos added and all the folders.
- Are they located on the internal or external drive?
- What is the model of the camera you are shooting on?
- It'd be appreciated if you could send us a screenshot of your full Catalog structure.
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Rodney,
There is something else going in here. I typically work on a catalog with some 11,000 images and Neo takes just about 6 seconds to open on my system. Granted, it's a fast PC and I use SSD drives.
In addition to what Elena asked for, would you please post a bit more information about the computer you are using?
Mac or PC
What processor
How much RAM
What kind of disk drives, and are they nearly full?
Thanks,
Carl (note: I'm not an employee of Skylum, but do co-host the Skylum Coffee Break sessions where we do help with problems like yours. If you are Skylum Insiders member you can find the Coffee Break sessions in the Events section)
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