Luminar Neo 1.5.1: Improvements throughout the software

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    Member

    The app crashes at every start. I cannot work but i have a deadline. please fix this asap.

    Its Luminar Neo on Windows PC.

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    Binh Gcom

    L’installation de cette mise à jour Néo 1.5.1 sur PC n’est pas arrivée au bout. Elle demande de fermer NEO plusieurs fois puis à la fin propose de recommencer ou de contacter Skylum. 

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    Binh Gcom

    J'ai bidouillé un peu. Tout est OK désormais. 1.5.1  (version sur PC Windows). 

    J'ai :

    -effacé quelques répertoires,

    -fait "réparer" la version sur mon disque (Avec un *.msi téléchargé). 

    -fait créer un nouveau catalogue

     

    Mais il faut activer mon compte de nouveau !!!!!

    Voilà voilà. Ce n'est pas une solution élégante mais elle marche. 

     

     

     

     

     

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    Binh Gcom

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    Kate Williams

    Hi Binh,

    Thanks for informing us that the issue was resolved. 

    @Member,

    Could you please send us event logs at support@skylum.com

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email at support@skylum.com

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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    Binh Gcom

    Two Log files sent. 

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    Junji Okada

    It's been eight months now. But Luminar Neo Ver.1.5.1 does not support lossless compressed RAW L of A7RV. When will this bug be fixed?

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