Does a discounted Neo pro (12+6 months) subscription offer extend the current subscription?
Answered
Bonjour,
Hello,
I have been a Luminar Neo "pro" subscriber for several months. I receive as part of a "cyber monday" (following Black friday?) an interesting offer at a reduced price for 12 months of subscription + 6 months.
Question: if I am already subscribed to Luminar Neo pro, and I take advantage of this offer, will my subscription be extended by 18 months (12+6) at the end of the 1st subscription or will this new subscription will take effect now, at the end of Nov 2022, as a 2nd subscription, without extending the 1st?
I have 20 hours left to enjoy it, if it's appropriate...
Je suis abonné depuis plusieurs mois à Luminar Neo "pro". Je reçois dans le cadre d'un "cyber monday" (suite de Black friday?) une offre intéressante à prix réduit pour 12 mois d'abonnement + 6 mois.
Question: si je suis déjà abonné à Luminar Neo pro, et que je profite de cette offre, est-ce que mon abonnement sera prolongé de 18 mois (12+6) à la fin du 1er abonnement ou est-ce que ce nouvel abonnement prendra effet maintenant, fin nov 2022, comme 2ème abonnement, sans prolonger le 1er?
Il me reste 20h pour en profiter, si c'est opportun...
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I'm afraid the new subscription won't extend your current one. However, you can contact our support team at skylum.com/support so that we could check our order history and offer you some alternative solutions.
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Merci pour votre réponse.
Thank you for your reply. I understand.
This was not specified in the answers to the questions, but there were already a lot of answers it is true...
I have already contacted support ("pre-sales") to ask the same question, but I have not received a response. What I understand very well: I only did it on November 26.
But if I understood correctly the promotion ends tomorrow Nov 29 at 1 p.m. (French time, it's 11p.m. on Nov 28), there are fourteen hours left. And she's really interesting (69€). Of course, I might also be interested in an "alternative solution".
It is true that I would have 30 days to cancel...
Cela n'était pas précisé dans les réponses aux questions, mais il y avait déjà beaucoup de réponses il est vrai...
J'ai déjà contacté le support ("pré-vente") pour poser la même question, mais je n'ai pas reçu de réponse. Ce que je comprends très bien: je ne l'ai fait que le 26 novembre.
Mais si j'ai bien compris la promotion se termine demain 29 nov à 13h (heure française), dans 14H. Et elle est vraiment intéressante. Bien sûr, je pourrais être intéressé par une "solution alternative".
Il est vrai que j'aurais 30 jours pour annuler...
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Hi ,
Please note that our support team usually responds within 24 hours. We do our best to get back to each and every one of the customers, who reach out to us, ASAP but due to a high amount of requests, we cannot always reply immediately.
Additionally, due to the war in Ukraine, it might take us longer to reply, since our Team is located here. However, we're doing our best to continue working and get back to everyone as soon as we can.
Hope for your understanding.From what I can see, you are already in touch with our support team since November 27. Our team will reply to your last query as soon as possible.
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