Neo kann nicht mehr gestartet werden

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Rolf Nobs

• November 26, 2022 12:15

habe mit Installation versucht...hilft nicht.

bin enttäuscht, da ich vor ca.4 Wochen ein Jahresabo kaufe

rolf

1

• 

  Katherine Nelson

  • November 26, 2022 17:18

  Hi Rolf,

  Let's try to restore from backup. 

   

  1. Make sure Luminar is closed.
  2. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Neo Catalog folder. Choose any name you like.

  Try to launch Luminar Neo and create a new catalog. If you're able to load the app, please, try the following steps:

  1. Make sure Luminar Neo is closed.
  2. Navigate to where your previous catalog is stored.
  3. Locate the Backups folder in the catalog and open it.
  4. In the Backups folder, select a file that has been created prior to when you encountered the issue with the library and copy the file somewhere where you can easily access it.
  5. Rename the file you just copied by adding the following after the file name (omit quotes): '.luminarneo'.
  6. Start Luminar Neo.
  7. Click Luminar Neo >File > Catalog > Open > point Luminar to the file from Step 5.

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