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    Tania Taylor

    Hi Keila Santiago-Cruz!

    Could you please send us an email at skylum.com/support andlet us know the following?

    • How many images are there in your Library? Please send us a screenshot of your Catalog file structure. Please ensure we can see the total number of photos added and all the folders.
    • Where are they located (on an internal or external drive)?
    • What's the format and size of files you're working with?
    • What’s your major concern in terms of performance? (e.g. RAW file rendering speed, export speed, etc.)
    • How much time does it take to export an image? / How much time does it take to apply an adjustment to an image?
    • Your hardware configuration:
    • Press the Windows logo key + R.

    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

    • In the window that opens, make sure you have System Summary highlighted on the left.

    • Click File > Export.

    • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.

    Looking forward to hearing back from you.

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