Supersharp AI not working

Answered

Follow

Robert Goldstein

• November 22, 2022 15:09
• Edited

I am a Neo newbie. When I select Supersharp motion blur, all that I get is a geometric spider crawling over the image and a message that "AI is getting ready." Unfortunately, it never does get ready. Am I missing something?

0

• 

  Agatha Winter

  • November 22, 2022 15:22

  Hi Robert - Please reach out to us via https://skylum.com/support and we'll be happy to help sort this out for you.

  0

  Comment actions Permalink
• 

  Member

  • November 22, 2022 21:49

  Hello Robert,

  what hardware are you using? Intel or Apple Silicon? What processor, how much RAM, internal or external storage, SSD? How long did you wait before cancelling the function?

  0

  Comment actions Permalink
• 

  Robert Goldstein

  • November 22, 2022 23:36
  • Edited

  Intel processor, 32Gb ram, external HD storage. I waited 3-4 minutes before giving up. 

  0

  Comment actions Permalink
• 

  Member

  • November 23, 2022 05:53

  Hi Robert,

  it is not clear which CPU?

  HD is much too slow. External storage media are unsuitable, Skylum has already pointed this out many times in the forum. A fast internal SSD should be used.

  0

  Comment actions Permalink
• 

  Robert Goldstein

  • November 23, 2022 15:45

  If that is the case, I would have to move individual files to my internal SSD every time I want to use SuperSharp. Probably not worth the bother, so I may request a refund.

  0

  Comment actions Permalink
• 

  Tania Taylor

  • November 24, 2022 10:37

  Hi Robert Goldstein!

  We'll appreciate it if you first contact us at https://skylum.com/support and send us your full system configuration:

  • Press the Windows logo key + R.

  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

  • In the window that opens, make sure you have System Summary highlighted on the left.

  • Click File > Export.

  • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.

  As well as a screenshot of your Luminar Neo catalog structure.

  Our support team will do their best to help you.

  0

  Comment actions Permalink

Please sign in to leave a comment.