Luminar Neo option ´Wissen` constantly stops working

Answered

Follow

Claudia van der Burg

• November 20, 2022 14:13

The option to erase dust from a photo constantly stops working (option does not open anymore), while the other options like the ones just above and below keep working like it should be. 

After a while Neo also craches and I need to restart again. This happens several times an hour

0

• 

  Katherine Nelson

  • November 20, 2022 17:34

  Hi Claudia,

  We'd be grateful if you could send us a screen recording of the issue.
  You can use Monosnap to record your screen: https://monosnap.com/welcome

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

  0

  Comment actions Permalink

Please sign in to leave a comment.