Neo: Supersharp AI Extension breaks/crashes my computer

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Frank Hering

• November 19, 2022 15:26
• Edited

Hi, 

Supersharp ai starts working on a my DNG (see link below), after some minutes, my computer crashes and reboots. 

And by the way Neo is soooooo slow. 

Link to a sample picture: 

https://drive.google.com/file/d/1dFoX10gUxC48VYvrlZXkEjxVVsL_2p5E/view?usp=share_link

 

 

Computer Spec: 

 

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• 

  Agatha Winter

  • November 19, 2022 15:21

  Hi Frank - I'm sorry to hear about the issue you encountered!

  Please reach out to us at https://skylum.com/support so we can take a closer look at the issue. We'll get back to you as quickly as possible.

   

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  Frank Hering

  • November 29, 2022 15:20

  Short update with the latest release: 

  Noiseless AI no longer causes breaks my computer (something was fixed there)

  Supersharp still has the reported bug and crashes my computer

  Also, after the crash, I have to re-register Neo and install all plugins again. 

   

  To be honest I am getting more and more frustrated with Neo (way, way to slow, too many bugs, unpolished UI. Also as soon as Skylum will move to subscription, I will be gone ..  

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