Luminar Extensions Performance

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Timothy Evard

On both my Macbook Air and my Windows notebook both the Noiseless and Supersharp extensions are not performing.  They both just run the animation thing and never stop.  When I try to get out, it will often lock up the program and I have to force close it.  Is it supposed to take 5 plus minutes for those extensions to do their thing?

Thanks,

Tim

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    Member

    Hi Timothy,

    it should be faster for sure. But maybe you can tell us which hardware is installed in your PC and Mac. Because if this should not be potent enough, it can take longer.

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    Timothy Evard

    13-inch MacBook Air - Space Gray

    With the following configuration:

    Retina display with True Tone

    1.6GHz dual‑core 8th‑generation Intel Core i5 processor, Turbo Boost up to 3.6GHz

    16GB 2133MHz LPDDR3 memory

    512GB SSD storage

    Intel UHD Graphics 617

    Touch ID

    Force Touch trackpad

    Two Thunderbolt 3 ports

    Backlit Keyboard - US English

    Accessory Kit

     

    Windows Notebook:
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    Member

    Hi Timothy,

    unfortunately, your Mac is under-equipped in terms of hardware. Neither your CPU, nor your GPU (only relevant for Noiseless) are sufficient. That explains why it takes so long with you. Wait until the Mac is done with Supersharp or Noiseless. 5 minutes or longer, depending on how big your images are, is highly likely.

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    Kate Williams

    Hi Timothy,

    Would you please send us the photo you're trying to process at https://skylum.com/support ? Please make sure to include the link to this thread as a reference.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

     

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    Timothy Evard

    https://community.skylum.com/hc/en-us/community/posts/8608020023058-Luminar-Extensions-Performance?page=1#community_comment_8628892816274

     

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    Helena Carter

    Timothy Evard,

    Please, kindly send this to support@skylum.com as requested.

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    Agatha Winter

    Timothy Evard, I removed your WeTransfer link so that your data will be preserved. 

    Please make sure to Copy Link and paste it into your support request at https://skylum.com/support

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