extension to enlarge an image x2, the system crashes

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    Kate Williams

    Hi Jesus, 

    Let's take a closer look at this problem together with our support team at https://skylum.com/support or support@skylum.com.

    Could you please send us event logs? 

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request at https://skylum.com/support or support@skylum.com

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

     

    Moreover, could you please let us know your hardware configuration?

      • Press the Windows logo key + R.
      • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
      • In the window that opens, make sure you have System Summary highlighted on the left.
      • Click File > Export.
      • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to your support request.

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

    Looking forward to hearing from you.

     

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