Luminar Neo 1.5.0

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Razi Uddin Farooqi

• November 16, 2022 08:07

Luminar neo Not exporting and saving the edited photos

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  Margaret Bright

  • November 16, 2022 09:18

  Hi Razi,

  Please check the following: 

  1. Disable your antivirus software, if you have any. 

  • Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off 
    or add Luminar to the list of its exceptions: https://www.dummies.com/computers/pcs/computer-security/how-to-allow-firewall-exceptions-on-your-windows-10-laptop/ 
  • Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.

  Please make sure to do that for all the security software you have on your computer. A great number of customers have already reported that it helps.  Also, please specify which antivirus software you're using. 

  2. Ensure that your Windows user has administrator rights.

  Here's a detailed guide that can help you with this:

  https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account 

  3. Try exporting to another directory and see if the issue persists.

  4. Ensure that the image file is not exceeding 15,000 pixels on one of the edges. 

  If the issue persists, please, try to export from a newly created catalog that contains fewer photos.

  To create a new catalog, go to File > Catalog > New. To switch between catalogs: File > Catalog > Open.

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