Luminar Neo 1.5 and DNG Files

Answered

Comments

3 comments

  • Avatar
    Margaret Bright

    Dear Member,

    Could you please get in touch with our support team at https://skylum.com/support? They will help you get this sorted out.

    Please send them an example of the image that you are working with for testing purposes.

    Here's how you can send the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
    0
    Comment actions Permalink
  • Avatar
    Member

    Hi Margaret,

    I have uploaded the DNG file to wetransfer here

    https://we.tl/t-I6SEQ4Ajci

    Thanks

    Tony

     

    0
    Comment actions Permalink
  • Avatar
    Margaret Bright

    Dear Member,

    Please send the link to our support team at https://skylum.com/support. 

    0
    Comment actions Permalink

Please sign in to leave a comment.