My extensions have disappeared

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Jesus Municio

• November 14, 2022 18:34

My extensions have disappeared when installing the new version, and I can't find how to activate them, nor a support to turn to, only an unintelligent Bot that doesn't understand.
What should I do?

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  Tania Taylor

  • November 15, 2022 07:03

  Hi Jesus Municio!

  Extensions are not activated separately; they become available once you activate your Luminar Neo Pro on your device. Could you please tell me if this is, by any chance, the third computer you're trying to activate the subscription on? I see that you've used 2 of your available activations, so I've reset the counter. Please get back to us at skylum.com/support if this doesn't help.

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  Jesus Municio

  • November 15, 2022 09:11

  What has happened is that I have formatted the main computer and when I went to open Luminar Neo it installed the new version, but it is only installed on daily computers. can you fix it?

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  Tania Taylor

  • November 15, 2022 16:08

  Jesus Municio

  Please send us a message at skylum.com/support and our support team will gladly help you.

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