Can't import photos from some folders
Answered
Version: 1.5.0 (10587)
Issue:
I can't always add photos from folders
What happened?
I have 2 hard drives, named E and F respectively. They look like below:
E:
Europe
2020
2021
US
F:
Europe
2022
US
If I click Add Photos and then select F, F and all sub-folders will be added under Folders;
However, if I click Add Photos and then select E, nothing happens.
Somehow E and its sub-folders can't be added to folders.
Any help will be appreciated.
Thanks.
-
Hi there,
Could you please let us know the following:
- It'd be appreciated if you could send us a screenshot of your full Catalog structure.
Please make sure we can see the total number of photos added and all the folders.
- Are they located on the internal or external drive?
- What is the model of the camera you are shooting on?
- It'd be appreciated if you could send us a screenshot of your full Catalog structure.
-
Hi Member!
Please note that we don't recommend adding the whole drive to the app's catalog as it might disrupt its performance. The thing is that your Luminar doesn't physically save photos in its Library/Catalog but only establishes a connection with the files located on your internal/thumb/cloud drive. That is why we do not recommend adding the whole drive to your Luminar Neo catalog. Judging from our experience, the recommended size of the catalog is 5000-7000 pictures.
Working with several catalogs is pretty intuitive. You can create one per event, for instance, and add a descriptive name (e.g. France_2021_Luminar_Neo_Catalog) for quicker access. To switch between catalogs, you can click File > Catalog > Open Recent (in this case, there's no need to search around the folders looking for the Catalog. The app will suggest the last used catalog files) or Open... and choose the catalog you're interested in.
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