Trialing Luminar - Edits lost - lots of triagles and some blanks

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Trevor Harvey

• November 13, 2022 21:36

Was getting to grips with luminar NEO on the trial this evening when it crashed.

I restarted and now many of the edits I have applied are gone, some of the imges just show up as blank or with some strange dark mask over them and all edited images I can see,  have triangles with excalimation marks in them.

Im running Windows 10 fully patched on an I7-6700K with 24Gb RAM.

The edits are on Olympus RAW files .ORF and some exported .jpgs.

Is there some easy fix for this or should I look elsewhere for photo edit software.

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  Elena O'Brien

  • November 14, 2022 08:11

  Hi there,

  Let's try to restore from the backup. 

   

  1. Make sure Luminar is closed.
  2. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Neo Catalog folder. Choose any name you like.

  Try to launch Luminar Neo and create a new catalog. If you're able to load the app, please, try the following steps:

  1. Make sure Luminar Neo is closed.
  2. Navigate to where your previous catalog is stored.
  3. Locate the Backups folder in the catalog and open it.
  4. In the Backups folder, select a file that has been created prior to when you encountered the issue with the library and copy the file somewhere where you can easily access it.
  5. Rename the file you just copied by adding the following after the file name (omit quotes): '.luminarneo'.
  6. Start Luminar Neo.
  7. Click Luminar Neo >File > Catalog > Open > point Luminar to the file from Step 5.

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