NEO plugin crashing Photoshop 2023

Answered

Member

November 12, 2022 21:21

After using the erase feature and when the program returns to Photoshop 2023, the app stays in a continuous process that runs for days without completing. Just started after the Adobe 2023 update. Worked prior to the new update. The feature works in stand-alone NEO application just not the plugin version.

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4 comments

Anastasiia Moore

November 13, 2022 04:54
Hi Member,

Could you please confirm that you're using the latest version of Luminar Neo?

To ensure you have the latest version of Luminar Neo, choose Luminar Neo > Help > Check for Updates.
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Member

November 14, 2022 16:52
Yes latest version with latest version of Photoshop
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Tania Taylor

November 15, 2022 06:54
Hi Member!

Could you please also update the plugins as well? Please try the following:
1. Make sure Photoshop/Lightroom is not running. If the app was running, reboot your PC before proceeding.
2. Right-click the Luminar Neo icon > Run As Administrator.
3. Click Luminar Neo> File > Install Plugins.
4. Click Uninstall next to Photoshop/Lightroom.
5. Reboot your PC.
6. Right-click the Luminar Neo icon > Run As Administrator.
7. Click Luminar Neo > File > Install Plugins.
8. Click Install next to Photoshop/Lightroom.
In case there's a message You have to install this software first, click Browse, and navigate to where the .exe file of your host application is. After you show Luminar where the host app is, you will be able to install the plugin for the host.
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Member

November 16, 2022 17:01
Confirming that this did fix issue. Did notice one thing during the process, got a message that the plugins in Photoshop were a more up-to-date version than those in NEO even though NEO is up-to-date. So there may be an error in the version detection of the plugin.
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