Annoying behavior of luminar neo

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    Elena Blum

    Hi Jean,

    Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the place where you store your photos (it works faster when the photos are located on an internal drive).

    Nevertheless, we are constantly improving the speed of the app to provide our artists with the best quality. In fact, it's one of our top priorities at the moment. 

    Could you please let us know the following:

    • How many images are there in your Library? Please send us a screenshot of your Catalog file structure as in the example: 

    Please make sure we can see the total number of photos added and all the folders.

     

    • Where are they located (on an internal or external drive)?
    • What's the format and size of files you're working with?

     

    Could you please let us know your hardware configuration?

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