neo 1.4.2 crashes 10 sec after start

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Martin Matejka

• November 09, 2022 14:30

hello

I use neo since the beginning. now I cannot launch the program anymore. about 10 sec after start the diagram closes and so does the program. I downloaded and installed from zero. no dofference.

I use win10, 48 gb ram.

before the last update (1.4.2) it ran normally if sometimes a bit slowly. now it doesnt run at all...
any ideas anybody?

Martin

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• 

  Helena Carter

  • November 09, 2022 22:13

  Hi Martin Matejka,

  Please, send us the event logs to support@skylum.com

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to the email to support@skylum.com

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  Tianaina Ranaivoarison

  • November 11, 2022 08:21

  Martin Matejka may be corrupted catalog. Try renaming your catalog folder and start again Luminar Neo

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