neo 1.4.2 crashes 10 sec after start

Answered

Comments

2 comments

  • Avatar
    Helena Carter

    Hi Martin Matejka,

    Please, send us the event logs to support@skylum.com

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to the email to support@skylum.com
    0
    Comment actions Permalink
  • Avatar
    Tianaina Ranaivoarison

    Martin Matejka may be corrupted catalog. Try renaming your catalog folder and start again Luminar Neo

    0
    Comment actions Permalink

Please sign in to leave a comment.