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  • Avatar
    Agatha Winter

    Hi Liz - I'll be happy to help!

    Let's try the following solution:

    1. Make sure Luminar Neo is closed.
    2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like.
    4. Launch Luminar Neo and choose to Create a New Catalog. Leave the location of the catalog at the default (in the Pictures folder). 

    Let me know how it goes.

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  • Avatar
    Liz Christensen

    Tried that, still crashing 

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  • Avatar
    Liz Christensen

    the program is now working, thanks

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