luminar neo keeps crashing

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Liz Christensen

• November 01, 2022 14:11

When I start Neo it works for a few seconds and then it crashes, I have unistalled then re installed but that did not work.

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  Agatha Winter

  • November 01, 2022 15:08

  Hi Liz - I'll be happy to help!

  Let's try the following solution:

  1. Make sure Luminar Neo is closed.
  2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like.
  4. Launch Luminar Neo and choose to Create a New Catalog. Leave the location of the catalog at the default (in the Pictures folder). 

  Let me know how it goes.

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  Liz Christensen

  • November 01, 2022 15:32

  Tried that, still crashing 

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  Liz Christensen

  • November 01, 2022 16:13

  the program is now working, thanks

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