Luminar Neo hat Probleme mit VerlustfreiKomprimierten Bildern (Sony A7IV)

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    Agatha Winter

    Hi Jürgen,

    Our devs are already aware of the issue. It should be fixed in one of the future updates. 

    We're sorry for the inconvenience faced!

    May I ask you to send us samples of the images you have issues with?

    Here's how you can send us files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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