Kieran

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kieran andrews

• October 31, 2022 18:57

What's going on. I cant export a photo since the update with a few layers on. It just goes on and on. Longest so far till I got annoyed is 45 min. Ridiculous now. This barely works

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  Agatha Winter

  • November 01, 2022 08:38

  Hi Kieran - I'm sorry to hear about the issue you've faced! 

  Please check the following: 

  1. Disable your antivirus software, if you have any. 

  2. Try exporting to another directory and see if the issue persists.

  3. Ensure that the image file is not exceeding 15,000 pixels on one of the edges. 

  If the issue persists, please, try to export from a newly created catalog that contains fewer photos.

  To create a new catalog, go to File > Catalog > New. To switch between catalogs: File > Catalog > Open.

  Let me know how it goes.

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