Kieran

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    Agatha Winter

    Hi Kieran - I'm sorry to hear about the issue you've faced! 

    Please check the following: 

    1. Disable your antivirus software, if you have any. 

    2. Try exporting to another directory and see if the issue persists.

    3. Ensure that the image file is not exceeding 15,000 pixels on one of the edges. 

    If the issue persists, please, try to export from a newly created catalog that contains fewer photos.

    To create a new catalog, go to File > Catalog > New. To switch between catalogs: File > Catalog > Open.

    Let me know how it goes.
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